Terms & Conditions

About Us

HBS Natural Choice are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

HBS Natural Choice
Nut Wharf, Northfield Road, Dudley West Midlands DY2 9JQ United Kingdom

Phone: 01384 457705
Email: contact us
V.A.T No: 559 4578 85

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit and debit cards including PayPal.

In the case of PayPal payments, your goods will be dispatched as soon as we receive notice of payment from them.

In the case of credit and debit card payments we will dispatch your order as soon as your payment has cleared in our bank.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

    • All parcels are sent via DPD next working day delivery service.
    • Any order received on Monday - Thursday before 2.30pm and will be despatch that day.
    • Any order received on Friday before 1pm will be despatch that day.
    • Later orders will be despatch on the next working day.
    • Orders are sent out in 1kg Resealable Packet.
    • Shipping charges differ depending on your UK address.
    • No handling charges are made.
    • UK MAIN LAND ORDERS OVER £50.00 ARE DELIVERED FREE.

 

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 3 business days. Please note that we do not deliver at weekends and UK bank holidays.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK 20% VAT is added is the product is roasted. All other orders are VAT free. For more information go to https://www.gov.uk/government/publications/vat-notice-70114-food/vat-notice-70114-food 

20% VAT applies to delivery charges. For more information go to https://www.gov.uk/government/publications/vat-notice-70024-postage-and-delivery-charges/vat-notice-70024-postage-delivery-charges-and-direct-marketing

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01384 457705 or write to us at Nut Wharf, Northfield Road, Dudley West Midlands DY2 9JQ United Kingdom.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Allergy Advice

All our products contain nuts. We, therefore, advise you before placing an order that it is your responsibility to make sure that you or any member of your family or any person that might get in touch with our products or any receiver of a gift from you, do not have allergy towards nuts. We shall not be liable or responsible for any suffering resulting from negligence on your part to ascertain these facts.