Terms & Conditions
About Us
HBS Natural Choice are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link below.
Our Contact details:
HBS Natural Choice
Nut Wharf, Northfield Road, Dudley West Midlands DY2 9JQ United Kingdom
Phone: 01384 457704
Email: contact us
V.A.T No: 559 4578 85
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit cards including PayPal.
In the case of PayPal payments, your goods will be dispatched as soon as we receive notice of payment from them.
In the case of credit and debit card payments we will dispatch your order as soon as your payment has cleared in our bank.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Privacy Policy & DATA Security
When you order with us, we ask for information such as your name, e-mail address, telephone number and credit and debit card details. Contact telephone numbers and e-mail addresses are vital if you require delivery updates or these may also be used to contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.
Do you use cookies?
We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.
By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. If you do not agree to such use, please refrain from using the website.
Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.
Our website uses both persistent and session cookies:
- Persistent cookies are used to allow the website to recognise users when they return to the site and to remember certain information about their preferences. These cookies are cookies which stay on your computer permanently, until you "manually" delete them.
- Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.
How do you protect the information you hold about me on your internal systems?
We protect your privacy in several ways:
- Access to customer account information is limited to those who need access for the performance of their job.
- We use full login and password controls on our system.
- All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment.
- Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.
If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on 01384 457704 (Monday - Thursday 8.00am to 5.00pm Friday 8.00am to 1pm) or email us on office@hbsfoods.co.uk or enquiries@naturalchoice.co.uk.
Payment Security
How safe are my credit or debit card details on your site?
We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet.
Our secure sockets layer (SSL) uses 128-bit encryption, which is the highest level possible.
No credit or debit card details are held by HBS Natural Choice, all online payments are processed by secure payment sites such as Sage Pay and PayPal.
Sage Pay – Sage Pay Privacy Policy
Paypal - PayPal Privacy Policy.
Will you pass my data on to third parties?
HBS Natural Choice will never pass on your email address to a third party for marketing purposes. We respect your privacy and are committed to protect it.
Shipping And Handling
- All parcels are sent via DPD next working day delivery service.
- Any order received on Monday - Thursday before 2.30pm and will be despatch that day.
- Any order received on Friday before 1pm will be despatch that day.
- Later orders will be despatch on the next working day.
- Orders are sent out in 1kg Resealable Packet.
- Shipping charges differ depending on your UK address.
- No handling charges are made.
- UK MAIN LAND ORDERS OVER £50.00 ARE DELIVERED FREE.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 3 business days. Please note that we do not deliver at weekends and UK bank holidays.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK 20% VAT is added if the product is roasted. All other orders are VAT free. For more information go to https://www.gov.uk/government/publications/vat-notice-70114-food/vat-notice-70114-food
20% VAT applies to delivery charges. For more information go to https://www.gov.uk/government/publications/vat-notice-70024-postage-and-delivery-charges/vat-notice-70024-postage-delivery-charges-and-direct-marketing
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01384 457704 or write to us at Nut Wharf, Northfield Road, Dudley West Midlands DY2 9JQ United Kingdom.
Returns Policy
We understand that occasionally you may change your mind or want to return an item to us. If you wish to return it to us, please send it to the below returns address within 14 days of delivery.
Please note that we cannot accept the return of items which have been opened or part-consumed.
Any returns should be sent to: -
HBS Natural Choice, Nut Wharf, 90 Northfield Road, Dudley, West Midlands, DY2 9JQ.
Please note that we are not able to cover the cost of returns postage on standard returns.
When you return the items back, please make sure you include a covering note with your order number, name and the reason for return otherwise we may not be able to process your return.
Your rights to return goods are protected under the EU Distance Selling Directive.
Allergy Advice
All our products contain nuts. We, therefore, advise you before placing an order that it is your responsibility to make sure that you or any member of your family or any person that might get in touch with our products or any receiver of a gift from you, do not have allergy towards nuts. We shall not be liable or responsible for any suffering resulting from negligence on your part to ascertain these facts.
